Frequently Asked Questions

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General Questions

After registering, you’ll receive a confirmation email with an activation link. Click on it to activate your account.

You can change your shipping address by updating it in your account settings before placing an order or by contacting support if the order has already been placed.

Points are rewards earned from purchases or promotions and can be redeemed for discounts.

You can track your order status through the “Order History” section in your account, or “Order Tracking” page by putting your order number and email used at purchase time where detailed updates are provided.

We frequently run special promotions and discounts. Sign up for our newsletter to stay updated on the latest offers and new arrivals.

No, we currently only offer shipping within Pakistan.

Absolutely! Our products make perfect gifts for any occasion. We also offer gift wrapping and personalized messages at checkout.

Purchasing Questions

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

If you’re not available at the time of delivery, our courier partner will attempt to deliver your order again. You may also contact customer support to reschedule the delivery.

We accept a variety of payment methods, including major credit/debit cards, bank transfers, and cash on delivery (COD) within Pakistan.

Yes, we offer COD for all major cities and towns across Pakistan. If your location is remote, please check with customer support for delivery availability.

Currently, we do not offer installment payment options. All purchases must be paid in full at the time of checkout.

Yes, you can inspect the package for any visible damage before making the payment. However, the delivery agent will not allow you to open the package before payment.

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